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span:before{content:'';display:inline-block;width:8px;height:8px;border-radius:50%;background:#b5a5ef;margin-right:5px}.p2-legend span+span:before{background:#79d6a5}.p2-footnote{padding:12px 22px;font-size:11px;line-height:1.6;color:#97a3b7}.p2-alerts{padding:0 20px 20px;max-height:300px;overflow:auto}.p2-alert{padding:16px 12px;margin-bottom:9px;background:#f8f9fc;border-radius:12px;display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:12px}.p2-alert b{font-weight:400;line-height:1.8}.p2-empty{padding:34px 20px;color:#99a4b7;text-align:center;font-size:13px}.p2-wide{width:100%;margin-bottom:16px}.p2-brand-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin:18px 0 28px}.p2-brand-card{border:1px solid var(--p2-line);border-radius:16px;background:white;overflow:hidden}.p2-brand-banner{display:flex;gap:12px;align-items:center;padding:22px;color:white}.p2-brand-banner>span{margin-left:auto;font-size:11px;opacity:.8}.p2-brand-banner 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var(--p2-line);display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;background:white;z-index:1}.p2-dialog h3{margin:0;font-size:17px}.p2-dialog-body{padding:24px}.p2-form-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.p2-field{display:flex;flex-direction:column;gap:8px;font-size:12px;color:#66748a;margin-bottom:14px}.p2-field input[type=color]{width:100%;padding:5px;height:38px}.p2-check,.p2-checks{display:flex;gap:12px;align-items:center;flex-wrap:wrap;font-size:13px;margin:16px 0}.p2-form-actions{display:flex;gap:12px;justify-content:flex-end;margin-top:22px}.p2-error{color:#c83f4a;font-size:13px;margin-top:12px;white-space:pre-wrap}.p2-brand-preview{border-radius:14px;padding:22px;color:white;display:flex;align-items:center;gap:12px;flex-wrap:wrap}.p2-brand-preview p{width:100%;font-size:13px;white-space:pre-wrap}.p2-brand-preview>span{font-size:12px;opacity:.8}.p2-qr{text-align:center}.p2-qr img{width:250px;max-width:100%}.p2-qr p{overflow-wrap:anywhere}.p2-emoji{position:absolute;background:#fff;border:1px solid #e5e7f1;border-radius:14px;box-shadow:0 10px 40px #25355924;bottom:75px;left:15px;z-index:30;padding:10px;display:grid;grid-template-columns:repeat(8,1fr);gap:3px}.p2-emoji[hidden]{display:none}.p2-emoji button{background:none;border:0;font-size:22px;padding:5px;cursor:pointer;border-radius:7px}.p2-emoji button:hover{background:#f2effe}.p2-media-tool{width:auto!important;padding:5px 8px!important;display:inline-flex;gap:4px;font-size:11px!important}.p2-chat-hint{display:block;color:#9ba5b5;font-size:10px;padding:5px}.support-input-box,.composer-box,.agent-composer{position:relative}.p2-uploads{max-height:180px;overflow:auto;background:#f8f9fd;border-radius:10px;margin:8px 0}.p2-upload-item{display:flex;align-items:center;gap:9px;padding:9px 12px;border-bottom:1px solid #eceff5;font-size:11px}.p2-upload-item>div{flex:1;min-width:0}.p2-upload-item b{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.p2-upload-item small{display:block;color:#8793a7;margin-top:5px}.p2-upload-item progress{width:65px;accent-color:#7160eb}.p2-drag{outline:3px dashed #9184e8;outline-offset:-5px;background:#f6f3ff!important}.p2-image-view{border:0;background:#ffffff;border-radius:15px;padding:15px;max-width:95vw;max-height:95vh}.p2-image-view button{display:block;margin:0 0 10px auto}.p2-image-view img{max-width:85vw;max-height:80vh;object-fit:contain}.p2-rating{margin:14px;padding:15px;background:#f7f5ff;border-radius:12px;font-size:13px}.p2-rating[hidden]{display:none}.p2-rating small{color:#8c96ab;display:block;font-size:11px;margin-top:8px}.p2-rating-stars{display:flex;gap:8px;margin:13px 0}.p2-upload-item [disabled]{opacity:.5}.console-logo img,.agent-brand-logo img{width:100%;height:100%;object-fit:contain}.agent-chat-actions{flex-wrap:wrap}.attachment video{max-width:100%;max-height:300px}.attachment img{cursor:zoom-in}.support-tool-row{flex-wrap:wrap}.p2-table td small{line-height:1.4}.p2-main-grid .p2-panel-head .btn{flex-shrink:0}
@media(max-width:1200px){.p2-metrics{gap:12px}.p2-metric{padding:18px}.p2-main-grid{grid-template-columns:minmax(0,1.6fr) minmax(250px,1fr);gap:14px}.p2-table td,.p2-table th{padding:12px}.p2-brand-list{grid-template-columns:repeat(2,minmax(0,1fr))}.p2-trend{gap:4px;padding-left:15px;padding-right:15px}.p2-hour:nth-child(even) small{visibility:hidden}}
@media(max-width:850px){.p2-main-grid{grid-template-columns:1fr}.p2-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.p2-presence{max-height:300px}.p2-section-head{align-items:flex-start}.p2-table{min-width:560px}}
@media(max-width:600px){.p2-form-grid{grid-template-columns:1fr}.p2-brand-list{grid-template-columns:1fr}.p2-metric strong{font-size:25px}.p2-dialog-body{padding:17px}.p2-secondary{gap:10px}.p2-emoji{grid-template-columns:repeat(6,1fr)}.p2-media-tool{padding:4px!important;font-size:10px!important}.p2-dialog{max-height:94vh}.p2-chat-hint{font-size:9px}.p2-upload-item progress{width:45px}.p2-trend{gap:3px}.p2-bars{gap:1px}.p2-panel-head{padding:18px}.p2-brand-banner{padding:18px}}
.agent-layout{grid-template-rows:minmax(0,1fr)}.agent-col{min-height:0;overflow:hidden}.agent-shell .messages,.support-shell .messages{min-height:0}.agent-chat-head,.support-chat-header,.agent-composer,.support-composer{flex-shrink:0}.agent-chat-head{min-height:68px}.agent-shell .case-panel,.agent-shell .conv-list{min-height:0}.agent-shell .composer-box{overflow:visible}.agent-shell #chatPane{overflow:hidden}.agent-shell .agent-composer{max-height:48%;overflow:auto}.agent-shell .agent-composer:has(.p2-emoji:not([hidden])){overflow:visible}.admin-console .quality-item{grid-template-columns:minmax(0,1fr) auto}.admin-console .btn.primary{background:var(--primary);border-color:var(--primary)}.console-logo,.agent-brand-logo{background:var(--primary)!important}.agent-shell .msg.agent .bubble,.support-shell .msg.player .bubble{background:var(--primary)}